Frequently Asked Questions

  • General
  • Iced Latte
  • Specialty Products
  • Yogurt Smoothies
What is Sun Village?

Sun Village, where every bite and sip not only nourishes your body but also nurtures our planet. Our artisanal products are carefully crafted with love, promoting a healthier world and a healthier you.

How should I store the products?

Here’s how to store our products:

Essentials Range: To keep Sun Village products fresh and of the highest quality, store them in a cool, dry place away from direct sunlight and heat sources. After each use, seal the products tightly to prevent moisture and air from affecting their texture and flavor.

Yogurt Smoothies: For the freshest taste, it’s best to store Yogurt Smoothies in the refrigerator.

Please remember to check the specific product packaging for any unique storage instructions, as some items may have specific requirements.

Do you offer bulk purchasing options?

Absolutely, we offer bulk purchase options. For pricing and detailed information, please don’t hesitate to reach out to our customer service team either via email at hello@sunvillage.in or by giving us a call at 1800 103 2002. We’re here to assist you!

Where can I buy your products?

You can find our products available for purchase online through these platforms:

Amazon
Flipkart
JioMart
Simply click on the respective links to explore our products on each platform. Happy shopping!

https://www.jiomart.com/groceries/b/sun-village/128326
https://www.amazon.in/stores/node/88521265031?ie=UTF8&field-lbr_brands_browse-bin=Sun+Village
https://www.flipkart.com/search?q=sun%20village%20&otracker=search&otracker1=search&marketplace=FLIPKART&as-show=off&as=off

Can I return or exchange the products?

We don’t have a return policy in place, but if you ever have any concerns or questions, don’t hesitate to reach out to us at hello@sunvillage.in. Our team is here to help and will be glad to assist you with any issues you may have. Your satisfaction is important to us!

Are your products suitable for dietary restrictions?

Certainly, our products at Sun Village are designed to accommodate various dietary restrictions, including vegetarian-friendly, gluten-free, and lactose-free options. We aim to provide something for everyone. Please check the product labels and descriptions for specific dietary information to find the perfect fit for your needs.

How can I get in touch with Sun Village's customer service?

You can get in touch with us by sending an email to hello@sunvillage.in or give us a call at 1800 103 2002. We’re here to assist you with any questions or concerns you may have.

What is 1% for the planet?

1% for the Planet is a global initiative where businesses and individuals commit to donating at least 1% of their annual sales to support environmental causes. Sun Village is proud to be a part of this cause, contributing to a more sustainable and eco-friendly future.

Where are your products sourced from?

Our offerings transcend the ordinary; they’re a heartfelt journey. They come straight from the diligent hands of local farmers who pour their dedication into every harvest. We’re not just about transparency; we’re about building a connection, bridging the gap between those who cultivate and those who savor. It’s a story of community, authenticity, and the joy of knowing that each bite supports local livelihoods.

Learn more about traceability here: Traceability

Is my personal information secure on the Sun Village website?

Rest assured, your personal information is completely secure on the Sun Village website. We take your privacy seriously and have implemented robust security measures to safeguard your data. Your trust is of utmost importance to us.

What does traceability mean?

At Sun Village, we believe that knowing where your food comes from is more than just a trend – it’s a fundamental right. We understand that as a discerning food lover, you value transparency, quality, and peace of mind. That’s why we’re committed to providing you with an exceptional food experience through our unwavering focus on traceability.

But what exactly is traceability? It’s the ability to trace the journey of your food from farm to fork. And let us tell you, it’s no small feat. We go the extra mile to ensure that every bite you take is backed by a story – a story of trust, safety, and sustainability.

Learn more about traceability here: Traceability

Where can I find the nutritional information on Sun Village labels?

You can find nutritional information on Sun Village labels by checking the “Nutritional Information” section of the product’s packaging. Additionally, for your convenience, this information is also available on the product pages on our website.We aim to make it easy for you to make informed dietary choices.

How does Sun Village support sustainability?

At Sun Village, we’re all about sustainability and doing our part! We go straight to the source, working with farmers who use eco-friendly practices. But here’s the exciting part: We’re proud members of 1% for the Planet, which means 1% of our sales directly contribute to environmental causes. When you pick our products, you’re not only choosing transparency, ethical sourcing, and 100% recyclable packaging, but you’re also making a tangible impact on our planet. Join us in making a positive change, one delicious step at a time!

Can I be a distributor for Sun Village?

Certainly, if you’re interested in becoming a distributor for Sun Village, please don’t hesitate to reach out to our dedicated sales team. You can contact us via email at hello@sunvillage.in or give us a call at 18001032002. We’re excited to discuss potential partnership opportunities with you and explore how we can work together.

Where can I find the expiry date of your products?

You can easily find the expiry date of our products on the packaging. Please check the label for the “best before” or “use by” date, and you’ll know exactly when it’s good until!

What makes Sun Village Iced Lattes different from regular cold coffee?

Unlike regular cold coffee, our Lattes are cold-brewed for 20 hours to create a naturally smooth, rich flavour with lower acidity. Made with premium Arabica beans for a bold yet balanced taste, they’re lactose-free for easy digestion and have just the right amount of sweetness. A perfect pick-me-up crafted to elevate your coffee moments.

How should I store the Latte cans?

Our lattes are rendered sterile during production so you can store unopened cans in a cool, dry place. Once opened, make sure to refrigerate and consume promptly for the best experience.

Why are our lattes lactose-free? / Why did we make our lattes lactose-free?
Lactose is a natural sugar found in milk and dairy products that gives them a slight sweetness and provides energy. However, some people find it difficult to digest due to low levels of lactase, the enzyme needed to break it down. This can lead to discomfort, such as bloating or stomach pain after consuming dairy. Our Lattes are lactose-free, making them a more inclusive choice for all coffee lovers. This means a smooth, creamy coffee experience without any of the discomfort.
Where can I buy the Iced Lattes?
Our Lattes are just a click away! You can shop them directly on our website or find them on various online marketplaces and in select retail stores. Check here for all options and treat yourself to your favourite Latte today!
Do you offer discounts for bulk or subscription purchases?
Yes, check out our website for ongoing offers and subscription plans. For bulk orders/enquiries, email us at hello@sunvillage.in.
Why are Arabica beans used in Lattes?
Our lattes are crafted using Arabica coffee, known for its smooth flavour, subtle sweetness, and superior quality, making every sip indulgent and enjoyable. Unlike other coffee varieties, Arabica beans are naturally lower in bitterness and acidity, which ensures a balanced, refined taste. They are also rich in antioxidants, which may help protect cells from damage, and contain moderate caffeine levels that provide a gentle energy boost without overwhelming the senses. By choosing Arabica, Sun Village delivers a premium coffee experience that not only satisfies your taste buds but also supports a healthier, more mindful lifestyle.
How many calories are in each Classic Iced Latte?
A 180 ml can of our Latte contains 100 calories, while a 240 ml can has 135 calories, making it a healthier option for those seeking a refreshing coffee experience without compromising on flavour.
I’m interested in doing an event or sponsorship with you, what should I do?
We’d love to collaborate with you! To get started, please reach out to us via DM or email at hello@sunvillage.in. Share your event or sponsorship ideas, and we’ll discuss how we can work together to create something special that aligns with our brand. We’re always excited to explore new opportunities with like-minded partners!
I still have a question. How can I get in touch?
We’re happy to assist! You can get in touch with us through DM on our social media platforms or by emailing us at hello@sunvillage.in. Whether you have a question, a collaboration idea, or need more information, we’re here to help. We look forward to connecting with you!
Where can I find out about specific product ingredients?
You can find detailed ingredient information for all our products on the product packaging. For further details, feel free to visit our website’s product pages or contact us directly via DM or email at hello@sunvillage.in. Our customer service team is always available to assist with any ingredient-related queries you may have!
Can I add Camel Milk powder to my coffee or tea or hot water?

Yes, you can add Camel Milk powder to your coffee, tea, or hot water. It’s a versatile option for enhancing the flavor and nutritional content of your beverages. Simply mix the desired amount of Camel Milk powder into your drink and enjoy!

What are the advantages of camel milk powder over fresh camel milk?
Fresh camel milk typically has a short shelf life of just 4-5 days after milking. In contrast, camel milk powder boasts an impressive shelf life of 12 months. This means that you can enjoy the nutritional benefits of camel milk for a full year. Additionally, camel milk powder is not only easier to store, but also more convenient to carry and use while on the go or during travel.
Can I use the products for cooking?

Yes, you can use Camel Ghee, Camel Milk Powder, and Goat Milk Powder for cooking. These products are versatile and can be used in various culinary applications, such as baking, sautéing, or preparing a wide range of dishes. They can add a unique flavor and nutritional benefits to your recipes. Feel free to get creative and explore different ways to incorporate them into your cooking.

What are the benefits of Camel Milk Powder and Goat Milk Powder?

Camel Milk Powder and Goat Milk Powder offer potential benefits such as being nutrient-rich, potentially easier to digest for some individuals, supporting immune health, and contributing to bone and heart health. Individual responses may vary, so consulting with a healthcare professional for personalized dietary advice is recommended.

How should Camel Milk Powder be prepared?
To prepare Camel Milk Powder, simply mix the desired amount of powder with clean, warm water according to the instructions on the product packaging. Stir until the powder is completely dissolved, and your camel milk is ready to drink or use in recipes. Adjust the powder-to-water ratio to achieve your preferred taste and consistency.
Which products under the Specialty Products range are gluten-free?

Every product in our Essentials range is gluten-free, so you can enjoy them without any worries. Here’s to happy and healthy consumption!

What is freeze drying?

Freeze drying, or lyophilization removes moisture through freezing and vacuum, preserving product integrity, flavor, and nutrition. This process extends shelf life, maintains quality, and enables easy rehydration, making it a top choice for customers seeking long-lasting, high-quality products. For instance, when it comes to camel milk, traditional high-heat processing can harm protein and nutrient structure. In contrast, our freeze drying technology freezes small batches of camel milk under vacuum conditions, preserving quality, nutrients, and original flavor by removing all water content.

Are the yogurt smoothies suitable for all ages?
Yes, our yogurt smoothies are usually good for everyone. But just to be sure, take a quick look at the labels and descriptions for any age-specific recommendations or allergen info. And if you have any special dietary concerns, it’s always a good idea to chat with a healthcare professional or nutritionist for that extra peace of mind. Cheers to tasty and healthy sips for everyone!
Can I use these smoothies as meal replacements?
Our yogurt smoothies are a nutritious addition to your diet but may not fully replace a meal. Whether they can substitute a meal depends on your dietary needs, the smoothie’s nutritional content, and your overall daily intake. Generally, they are best enjoyed alongside meals or as a healthy snack. For specific meal replacement purposes, consult with a healthcare professional or nutritionist.
Are your yogurt smoothies suitable for lactose-intolerant individuals?

Good news! Our yogurt smoothies are lactose-free, making them suitable for individuals with lactose intolerance. While individual tolerance can vary, our product labels confirm their lactose-free status. If you have specific dietary concerns or require personalized guidance, consulting a healthcare professional or dietitian is always advisable.Your well-being is important to us!

What makes our smoothies unique?
irst off, they’re low in fat, giving you a healthier option. Plus, they’re loaded with 11 grams of protein to keep you feeling energized. First off, they’re low in fat, giving you a healthier option. Plus, they’re loaded with 11 grams of protein to keep you feeling energized.First off, they’re low in fat, giving you a healthier option. Plus, they’re loaded with 11 grams of protein to keep you feeling energized.
What is the protein content in your yogurt smoothies?
As for the protein content in our yogurt smoothies, you’ll be pleased to know they’re packed with 11 grams to keep you energized and satisfied. It’s a win-win for your taste buds and your tummy!
Do yogurt smoothies contain any artificial ingredients?
Nope, not in our yogurt smoothies! We’re all about natural ingredients here at Sun Village. You won’t find any artificial stuff in our delicious blends. Just pure, wholesome goodness for you to enjoy!
What are prebiotics? Do the yogurt smoothies come with added prebiotics?
Prebiotics are like fuel for the good bacteria in your gut, and yes, you’ll find them in our yogurt smoothies. These little helpers team up with the probiotics to keep your gut healthy and happy. Enjoy the goodness!