Refund policy

Support Hours

• Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM (IST).

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Returns, Refunds & Exchange Policy

For any returns, refunds, cancellations, or exchange requests, please reach out to us at:
📩 hello@sunvillage.in

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Order Cancellation

• Orders can be cancelled within 24 hours of placing the order by emailing us at hello@sunvillage.in.

• If payment has already been completed, the refund will be initiated via PayU or Razorpay within 2–3 working days.

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Returns & Refunds

• If you’re not satisfied with your Sun Village product, you may return unopened and unused items within 5 working days of receiving your order.

• Once the returned items are received, inspected, and verified, a full refund will be issued to the original mode of payment.

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Merchandise Policy

• Returns for merchandise items are accepted only if the product is damaged or defective upon delivery.

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How to Initiate a Return

Please email us at hello@sunvillage.in with the subject line:
👉 “Refund Request – Order #XXXX”

Include the following details in your email:

• Order number

• Reason for return/refund

• Supporting images