This privacy policy is an electronic record in the form of an electronic contract formed under the information technology act, 2000 and the rules made there under and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information technology act, 2000, this privacy policy does not require any physical, electronic, or digital signature.
This privacy policy is a legally binding document between you and lotus dairy (both terms defined below). The terms of this privacy policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the “i accept” tab or by use or the website or by other means) will govern the relationship between you and lotus dairy for your use of the website (defined below).
This document is published and shall be construed in accordance with the provisions of the information technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under information technology act, 2000; that require publishing of the privacy policy for collection, use, storage and transfer of sensitive personal data or information.
Please read this privacy policy carefully. By using the website, you indicate that you understand, agree and consent to this privacy policy. If you do not agree with the terms of this privacy policy, please do not use this website. You hereby provide your unconditional consent or agreements to lotus dairy as provided under section 43a and section 72a of information technology act, 2000.
By providing us your Information or by making use of the facilities provided by the Website, you hereby consent to the collection, storage, processing, and transfer of any or all your personal information and non-personal information by LOTUS DAIRY as specified under this privacy policy. You further agree that such collection, use, storage, and transfer of your information shall not cause any loss or wrongful gain to you or any other person.
LOTUS DAIRY PRODUCTS PRIVATE LIMITED and its subsidiaries and affiliates and Associate Companies (individually and/ or collectively, “LOTUS DAIRY”) is/are concerned about the privacy of the data and information of users (including buyers/customers/users/subscribers whether registered or non- registered) accessing, purchasing products or services on LOTUS DAIRYS’ websites, mobile sites or mobile applications (“Website”) on the Website and otherwise doing business with LOTUS DAIRY. Associate Companies here shall have the same meaning as ascribed in Companies Act, 2013.
The terms We / Us / Our individually and collectively refer to each entity being part of the definition of LOTUS DAIRY and the terms “You” / “Your” / “Yourself refer to the users/buyers/subscribers. This Privacy Policy is a contract between you and the respective LOTUS DAIRY entity whose website you use or access or otherwise deal with. This Privacy Policy shall be read together with the respective Terms Of Use or other terms and condition of the respective LOTUS DAIRY entity and its respective Website or nature of business of the Website.
LOTUS DAIRY has provided this Privacy Policy to familiarize You with.
The type of data or information that You share with or provide to LOTUS DAIRY and that LOTUS DAIRY collects from You;
The purpose for collection of such data or information from you; LOTUS DAIRYs information security practices and policies; and
LOTUS DAIRYs policy on sharing or transferring your data or information with third parties. This Privacy Policy may be amended / updated from time to time. Upon amending / updating the Privacy Policy, we will accordingly amend the date above. We suggest that you regularly check this Privacy Policy to apprise yourself of any updates. Your continued use of Website or provision of data or information thereafter will imply Your unconditional acceptance of such updates to this Privacy Policy.
1.Information collected and storage of such Information:
The Information (which shall also include data) provided by You to LOTUS DAIRY or collected from You by LOTUS DAIRY may consist of Personal Information and Non-Personal Information.
1.1 Personal Information
Personal Information is Information collected that can be used to uniquely identify or contact You. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to:
- Your Name,
- Your addresses,
- Your telephone number,
- Your e-mail address or other contact information,
- Your date of birth,
- Your gender,
- Information regarding your transactions on the Website, (including sales or subscription history),
- Your financial information such as bank account information or credit card or debit card or other payment instrument details,
- Your financial information such as bank account information or credit card or debit card or other payment instrument details,
- Internet Protocol address,
- Any other items of sensitive personal data or information as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000;
- Identification code of your communication device which You use to access the Website or otherwise deal with any LOTUS DAIRY entity,
- Any other Information that You provide during Your registration process, if any, on the Website.
Such Personal Information may be collected in various ways including during the course of You:
- Registering as a user/subscriber on the Website,
- Registering as a buyer/purchaser on the Website,
- Availing certain services offered on the Website. Such instances include but are not limited to making an offer for sale, online purchase, participating in any online survey or contest, communicating with LOTUS DAIRY”s customer service by phone, email or otherwise or posting user reviews on the items available on the Website, or otherwise doing business on the website or otherwise dealing with any LOTUS DAIRY entity.
We may receive Personal information about you from third parties, such as social media services, commercially available sources, and business partners. If you access Website through a social media service or connect a service on Website to a social media service, the information we collect may include your user name associated with that social media service, any information or content the social media service has the right to share with us, such as your profile picture, email address or friends list, and any information you have made public in connection with that social media service. When you access the Website or otherwise deal with any LOTUS DAIRY entity through social media services or when you connect any Website to social media services, you are authorizing LOTUS DAIRY to collect, store, and use and retain such information and content in accordance with this Privacy Policy.
1.2 Non-Personal Information
LOTUS DAIRY may also collect information other than Personal Information from You through the Website when You visit and / or use the Website. Such information may be stored in server logs. This Non-Personal Information would not assist LOTUS DAIRY to identify You personally.
This Non-Personal Information may include:
- Your geographic location,
- details of Your telecom service provider or internet service provider,
- the type of browser (Edge, Firefox, Opera, Google Chrome, Safari etc.),
- the operating system of Your system, device and the Website You last visited before visiting the Website,
- The duration of Your stay on the Website is also stored in the session along with the date and time of Your access.
Non-Personal Information is collected through various ways such as using cookies. LOTUS DAIRY may store temporary or permanent cookies on Your computer. You can erase or choose to block these cookies from Your computer. You can configure Your computer’s browser to alert You when we attempt to send You a cookie with an option to accept or refuse the cookie. If You have turned cookies off, you may be prevented from using certain features of the Website.
Ads: LOTUS DAIRY may use third-party service providers to serve ads on LOTUS DAIRYs behalf across the internet and sometimes on the Website. They may collect Non- Personal Information about Your visits to the Website, and Your interaction with our products and services on the Website.
Please do note that Personal Information and Non-Personal Information may be treated differently as per this Privacy Policy.
You hereby represent to LOTUS DAIRY that.
The Information you provide to LOTUS DAIRY from time to time is and shall be authentic, correct, current and updated and You have all the rights, permissions and consents as may be required to provide such Information to LOTUS DAIRY.
You are providing the Information to LOTUS DAIRY and LOTUS DAIRYs consequent storage, collection, usage, transfer, access, or processing of the same shall not be in violation of any third-party agreement, laws, charter documents, judgments, orders and decrees.
LOTUS DAIRY and each of LOTUS DAIRY entities officers, directors, contractors, or agents shall not be responsible for the authenticity of the Information that You or any other user provide to LOTUS DAIRY. You shall indemnify and hold harmless LOTUS DAIRY and each of LOTUS DAIRY entities officers, directors, contracts, or agents and any third party relying on the Information provided by You in the event You are in breach of this Privacy Policy including this provision and the immediately preceding provision above.
Your Information will primarily be stored in electronic form, however certain data can also be stored in physical form. We may store, collect, process, and use your data in countries other than Republic of India but under compliance with applicable laws. We may enter into agreements with third parties (in or outside of India) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and we will on a commercial reasonable basis require such third parties to adopt reasonable security standards to safeguard your information / data.
2. Purpose for collecting, using, storing, and processing Your Information
LOTUS DAIRY collects, uses, stores, and processes Your Information for any purpose as may be permissible under applicable laws (including where the applicable law provides for such collection, usage, storage or processes in accordance with the consent of the user) connected with a function or activity of each of LOTUS DAIRY entities and shall include the following:
2.1 to facilitate Your use of the Website or other services of LOTUS DAIRY entities;
2.2 to respond to Your inquiries or fulfill Your requests for information about the various products and services offered on the Website;
2.3 to provide You with information about products and services available on the Website and to send You information, materials, and offers from LOTUS DAIRY;
2.4 to send You important information regarding the Website, changes in terms and conditions, user agreements, and policies and/or other administrative information;
2.5 to send You surveys and marketing communications that LOTUS DAIRY believes may be of interest to You;
2.6 to personalize Your experience on the Website by presenting advertisements, products and offers tailored to Your preferences;
2.7 to help You address Your problems incurred on the Website including addressing any technical problems;
2.8 if You purchase any product or avail of any service from the Website, to complete and fulfill Your purchase, for example, to have Your payments processed, communicate with You regarding Your purchase and provide You with related customer service;
2.9 for proper administering of the Website;
2.10 to conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages within the Website);
2.11 to improve the services, content and advertising on the Website;
2.12 to provide value added services such as Single Sign On. Single Sign On shall mean a session/user authentication process that permits a user to enter his/her name or mobile number or e-mail address or any combination thereof and password in order to access multiple websites and applications;
2.13 to facilitate various programmes and initiatives launched by LOTUS DAIRY or third party service providers and business associates
2.14 to analyze how our services are used, to measure the effectiveness of advertisements, to facilitating payments
2.15 to conducting academic research and surveys
2.16 to protect the integrity of the Website;
2.17 to respond to legal, judicial, quasi judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;
2.18 to conduct analytical studies on various aspects including user behavior, user preferences etc.;
2.19 to permit third parties who may need to contact users who have bought products from the Website to facilitate installation, service and any other product related support;
2.20 to implement information security practices;
2.21 to determine any security breaches, computer contaminant or computer virus;
2.22 to investigate, prevent, or take action regarding illegal activities and suspected fraud,
2.23 to undertake forensics of the concerned computer resource as a part of investigation or internal audit;
2.24 to trace computer resources or any person who may have contravened, or is suspected of having or being likely to contravene, any provision of law including the Information Technology Act, 2000 that is likely to have an adverse impact on the services provided on any Website or by LOTUS DAIRY;
2.25 to enable a potential buyer or investor to evaluate the business of LOTUS DAIRY(as further described in paragraph 8 of the Privacy Policy).
[Individually and collectively referred to as (Purposes)]
You hereby agree and acknowledge that the Information so collected is for lawful purpose connected with a function or activity of each of the LOTUS DAIRY entities or any person on their respective behalf, and the collection of Information is necessary for the Purposes.
3. Sharing and disclosure of Your Information
3.1 The Services are not available to You unless you hereby unconditionally agree and permit that LOTUS DAIRY may transfer, share, disclose or part with all or any of Your Information, within and outside of the Republic of India to various LOTUS DAIRY entities and to third party service providers / partners / banks and financial institutions for one or more of the Purposes or as may be required by applicable law. In such case we will contractually oblige the receiving parties of the Information to ensure the same level of data protection that is adhered to by LOTUS DAIRY under applicable law.
3.2 You acknowledge and agree that, to the extent permissible under applicable laws, it is adequate that when LOTUS DAIRY transfers Your Information to any other entity within or outside Your country of residence, LOTUS DAIRY will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.
3.3 LOTUS DAIRY may share statistical data and other details (other than Your Personal Information) without your express or implied consent to facilitates various programmes or initiatives launched by LOTUS DAIRY, its affiliates, third party service providers, partners or banks & financial institutions, from time to time. We may transfer/disclose/share Information (other than Your Personal Information) to those parties who support our business, such as providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of advertisements, providing customer / buyer services, facilitating payments, or conducting academic research and surveys. These affiliates and third party service providers shall adhere to confidentiality obligations consistent with this Privacy Policy. Notwithstanding the above, We use other third parties such as a credit/debit card processing company, payment gateway, pre-paid cards etc. to enable You to make payments for buying products or availing services on LOTUS DAIRY. When You sign up for these services, You may have the ability to save Your card details for future reference and faster future payments. In such case, We may share Your relevant Personal Information as necessary for the third parties to provide such services, including your name, residence and email address. The processing of payments or authorization is solely in accordance with these third parties policies, terms and conditions and we are not in any manner responsible or liable to You or any third party for any delay or failure at their end in processing the payments.
3.4 LOTUS DAIRY may also share Personal Information if LOTUS DAIRY believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of various terms and conditions or our policies.
3.5 We reserve the right to disclose your information when required to do so by law or regulation, or under any legal obligation or order under law or in response to a request from a law enforcement or governmental agency or judicial, quasi-judicial or any other statutory or constitutional authority or to establish or exercise our legal rights or defend against legal claims.
3.6 You further agree that such disclosure, sharing and transfer of Your Personal Information and Non-Personal Information shall not cause any wrongful loss to You or to any third party, or any wrongful gain to us or to any third party.
4. Links to third party websites
4.1 Links to third-party advertisements, third-party websites or any third party electronic communication service may be provided on the Website which are operated by third parties and are not controlled by, or affiliated to, or associated with, LOTUS DAIRY unless expressly specified on the Website.
4.2 LOTUS DAIRY is not responsible for any form of transmission, whatsoever, received by You from any third party website. Accordingly, LOTUS DAIRY does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such third party websites, nor does LOTUS DAIRY control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such third party websites. The inclusion or exclusion does not imply any endorsement by LOTUS DAIRY of the third party websites, the website’s provider, or the information on the website. The information provided by You to such third party websites shall be governed in accordance with the privacy policies of such third party websites and it is recommended that You review the privacy policy of such third party websites prior to using such websites.
5. Security & Retention
5.1 The security of your Personal Information is important to us. LOTUS DAIRY strives to ensure the security of Your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, LOTUS DAIRY adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where LOTUS DAIRY stores Your Personal Information. Each of the LOTUS DAIRY entity shall adopt reasonable security practices and procedures as mandated under applicable laws for the protection of Your Information. Provided that Your right to claim damages shall be limited to the right to claim only statutory damages under Information Technology Act, 2000 and You hereby waive and release all LOTUS DAIRY entities from any claim of damages under contract or under tort.
5.2 If you choose a payment gateway to complete any transaction on Website then Your credit card data may be stored in compliance with industry standards/ recommended data security standard for security of financial information such as the Payment Card Industry Data Security Standard (PCI-DSS).
5.3 LOTUS DAIRY may share your Information with third parties under a confidentiality agreement which inter alia provides for that such third parties not disclosing the Information further unless such disclosure is for any purpose subject to business requirement. However, LOTUS DAIRY is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information. LOTUS DAIRY is not liable for any loss or injury caused to You as a result of You providing Your Personal Information to third party (including any third party websites, even if links to such third party websites are provided on the Website).
5.4 Notwithstanding anything contained in this Policy or elsewhere, LOTUS DAIRY shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).
5.5 A “Force Majeure Event” shall mean any event that is beyond the reasonable control of LOTUS DAIRY and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer, computer system or computer network,, computer crashes, breach of security and encryption (provided beyond reasonable control of LOTUS DAIRY), power or electricity failure or unavailability of adequate power or electricity.
5.6 While We will endeavor to take all reasonable and appropriate steps to keep secure any Personal Information which We hold about You and prevent unauthorized access, You acknowledge that the internet or computer networks are not fully secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information.
5.7 You agree that all Personal Information shall be retained till such time required for the Purpose or required under applicable law, whichever is later. Non-Personal Information will be retained indefinitely..
6. User discretion and opt out
6.1 You agree and acknowledge that You are providing your Information out of your free will. You have an option not to provide or permit LOTUS DAIRY to collect Your Personal Information or later on withdraw Your consent with respect to such Personal Information so provided herein by sending an email to the grievance officer or such other electronic address of the respective LOTUS DAIRY entity as may be notified to You. In such case, You should neither visit any Website nor use any services provided by LOTUS DAIRY entities nor shall contact any of LOTUS DAIRY entities. Further, LOTUS DAIRY may not deliver products to You, upon Your order, or LOTUS DAIRY may deny you access from using certain services offered on the Website.
6.2 You can add or update Your Personal Information on regular basis. Kindly note that LOTUS DAIRY would retain Your previous Personal Information in its records.
7. Grievance Officer
7.1 If you find any discrepancies or have any grievances in relation to the collection, storage, use, disclosure and transfer of Your Personal Information under this Privacy Policy or any terms of LOTUS DAIRYs Terms of Use, Term of Sale and other terms and conditions or polices of any LOTUS DAIRY entity, please contact the following:
7.2 For Lotus Dairy Products Private Limited
Mr. Shyam Purohit, the designated grievance officer under Information Technology Act, 2000 E-mail: shyam.purohit@lotusdairy.com.
The details of the grievance officer may be changed by us from time to time by updating this Privacy Policy.
8. Business / Assets Sale or Transfers
8.1 LOTUS DAIRY may sell, transfer or otherwise share some or all of its assets, including Your Information in connection with a merger, acquisition, reorganization or sale of assets or business or in the event of bankruptcy. In such a sale or transfer occur, such LOTUS DAIRY entity will reasonably ensure that the Information you have provided and which we have collected is stored and used by the transferee in a manner that is consistent with this Privacy Policy. Any third party to which any of LOTUS DAIRY entity transfers or sells as aforesaid will have the right to continue to use the Information that you provide to us or collected by us immediately prior to such transfer or sale.
8.2 You are also under an obligation to use this Website for reasonable and lawful purposes only, and shall not indulge in any activity that is not envisaged through the Website.
9. Further Acknowledgements
9.1 is clear and easily accessible and provide statements of LOTUS DAIRY policies and practices with respective to the Information;
9.2 The trademarks, logos and service marks displayed on the Website (“Marks”) are the property of LOTUS DAIRY or their business partners or respective third parties. You are not permitted to use the Marks without the prior consent of LOTUS DAIRY, the business partners or the third party that may own the Marks.
9.3 provides for the various types of personal or sensitive personal data of information to be collected;
9.4 provides for the purposes of collection and usage of the Information;
9.5 provides for disclosure of Information; and
9.6 provides for reasonable security practices and procedures.
Standard Terms of Sale
These standard terms of sale (“terms of sale”) is an electronic record in the form of an electronic contract formed under information technology act, 2000 and rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information technology act, 2000. These terms of sale does not require any physical, electronic or digital signature.
These terms of sale is a legally binding document between buyer and lotus dairy where the we made the offer to sell the products by listing the same on the website and buyer has accepted such offer of the seller by agreeing to buy the product so offered on the website. These terms of sale will be effective and binding on advertising, exhibiting and creating a listing of the product on the website, and shall be effective and binding on the buyer upon buyer agreeing to purchase the products so listed.
In these Terms of Sale, a User (whether guest user or registered user) who purchase various Products (as defined below) from US on the website located at the URL www.lotusdairy.com / www.sunvillage.in and mobile application under the name and style “LOTUS DAIRY” (the Website) is referred to as “Buyer” and the LOTUS DAIRY is referred to as an individual or any legal entity who list, advertise, exhibit, offers to sell, make available, market, sale and deliver any Products through the Website to the Buyer (referred to as “Seller”). These Terms of Sale describe, inter alia, the terms of offer for sale/sale, acceptance of offer for sale by Buyer and the purchase of goods and services (“Products”) through the Website from the Seller. These Terms of Sale also contains certain statements and disclaimers made by Lotus Dairy Products Private Limited (“LOTUS DAIRY “) which shall be binding on Buyer, as the case may be.
Please read these terms of sale carefully before purchasing any products. These terms of sale are in addition to various agreements, terms, privacy policy, terms of use and all other policies of the website. Seller may include additional or conflicting terms and conditions of sale in the product listing or product description as made available on the website (‘additional terms of sale’). If there is any conflict between these terms of sale and the additional terms of sale, the additional terms of sale shall take precedence to the extent of such conflict and in relation to that sale. If buyer does not agree to these terms of sale and additional terms of sale, please do not buy or attempt to buy any product listed on the website.
These Terms of Sale are subject to revision at any time and hence Users / Subscribers / Buyers are requested to carefully read these Terms of Sale from time to time before listing any Product or before making any purchase of the Products. The revised Terms of Sale shall be made available on the Website. If such a facility is provided, You may determine when these Terms of Sale were last modified by referring to the “Last Updated” legend provided above. You are requested to regularly visit the Website to view the most current Terms of Sale. It shall be Your responsibility to check these Terms of Sale periodically for changes and Buyer should also check Additional Terms of Sale of the Seller on the Product listing. You may be asked to provide Your specific consent to any updates in a specified manner before any further use of the Website and related services. If no separate consent is sought, Your continued use of the Website following such changes and modifications to the Website or these Terms of Sale will constitute Your acceptance of such changes or modifications.
1 Offer and Acceptance of the Product
1.1
The LOTUS DAIRY hereby makes an offer to sell the Products listed on the Website and the Buyer upon agreeing to purchase the Products so listed by us hereby accepts such offer. Accordingly, the contract for sale of the Product shall be a bipartite contract between Buyer and us. LOTUS DAIRY is not a third party beneficiary under such bipartite contract. The Buyer understands and agrees that the offer for sale of the Product by the LOTUS DAIRY is not an absolute or an un-conditional offer. Such offer to sale by us is subject to repudiation by us at any time before the delivery of the Product to the Buyer and without any obligation to assign or provide any reason for such repudiation and without any consent from the Buyer and without any liability or any obligation towards the Buyer. LOTUS DAIRY and Buyer understand and agree that LOTUS DAIRY has the right to cancel any sale transaction, listing or acceptance (i) for any reason in accordance with the Agreement, these Terms of Sale, Website Terms of Use, Privacy Policy or under any contract or policy between LOTUS DAIRY on one hand and the Seller or the Buyer on the other hand, or (ii) under an order or instruction from any statutory, quasi-judicial or judicial authority.
2. Product(s)
2.1
All offer of sale of Products are governed by the description and specifications of the Product, terms of warranties provided by the LOTUS DAIRY or third party (as applicable) in addition to these Terms of Sale. In the event LOTUS DAIRY or third party (as applicable) is providing any warranty, details of such warranty will be specified on the relevant Product webpage on the Website or on the label printed on the Product package. Such warranties are provided by LOTUS DAIRY or third party (as applicable) and will be fulfilled by the LOTUS DAIRY or third party (as applicable).
2.2
The availability of the Product under the offer to sell is subject to change without notice prior to the purchase of the Product by the Buyer. However, there may be circumstances where the Product may not be available to be delivered to the Buyer after the purchase transaction. In such an event, LOTUS DAIRY may cancel or instruct THIRD PARTY to cancel such purchase transaction without any recourse to Buyer and without any liability to the third party or to LOTUS DAIRY. If Buyer’s order is so cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Buyer either to the bank account provided by the Buyer for such reversal, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. LOTUS DAIRY shall have the sole discretion to determine the mode of reversal from the above options.
2.3
With respect to the sale of Product by LOTUS DAIRY to the Buyer, the LOTUS DAIRY hereby represents and warrants to the Buyer that:
LOTUS DAIRY has the right to sell the Products to the Buyer on or through the Website;
Buyer shall have and enjoy quiet possession of the Products;
Products shall be free from any charge or encumbrance in favor of third party; Buyer shall be entitled to all the warranties and other collaterals applicable to the Product or as generally made available by the LOTUS DAIRY;
Product shall meet the description and specifications as provided on the Website.
3. Pricing Information
3.1
The Selling Price of the Product is subject to change without notice prior to the purchase of the Product by the Buyer. The Selling Price is provided on the Website on ‘as is’ basis as provided by the LOTUS DAIRY. Due to technical reasons there may be errors in Selling Price which may be corrected by the Seller at any time and any acceptance of offer of sale by the Buyer of the Products subject to such faulty Selling Price shall, subject to discretion of the LOTUS DAIRY, not be a valid acceptance and such transaction can be avoided by the LOTUS DAIRY.
3.2
All prices are inclusive of GST unless stated otherwise.
4. Delivery of the Product
4.1
There are various delivery models for delivery of purchased Product to the Buyer, as decided by the Seller. The risk of any damage, loss or deterioration of the Products during the course or delivery or during transit shall be on the THIRD PARTY and not on the LOTUS DAIRY. LOTUS DAIRY represent and warrant that the Products being delivered are not faulty and are exactly those Products which are listed and advertised by LOTUS DAIRY on the Website and purchased by the Buyer and meet all descriptions and specifications as provided on the Website.
4.2
Buyer’s shipping address, pin code will be verified with the database of Website before a Buyer proceed to pay for Buyer’s purchase. In the event Buyer’s order is not serviceable by logistic service providers or the delivery address is not located in an area that is covered under the order confirmation form, Buyer may provide an alternate shipping address on which the Product can be delivered by the logistics service provider or by the LOTUS DAIRY.
4.3
Please note that there is no guaranteed dispatch time and any information about the dispatch time is estimate only and should not be relied upon as such. Therefore, time is not the essence of the bi-partite contract between the Buyer and the LOTUS DAIRY for purchase of Product on or through the Website. However, the Product shall not be delivered to the Buyer unless the Buyer makes the payment of the purchase of Product\Service.
4.4
Buyer shall be bound to take delivery of the Products purchased by the Buyer that are said to be in a deliverable state. Where Buyer neglects or refuses to accept the delivery of the Products ordered by the Buyer, the Buyer may be liable to the LOTUS DAIRY for such non-acceptance and shall further be liable for any loss of any fee or charges that LOTUS DAIRY and its third parties shall have earned from the LOTUS DAIRY if such delivery or transaction have been completed. Buyer acknowledges that such damages or loss to Lotus Dairy Products and its third parties are not consequential or indirect.
4.5
The title in the Products and other rights and interest in the Products shall directly pass on to the Buyer from LOTUS DAIRY upon delivery of such Product and upon full payment of price of the Product. Upon delivery, the Buyer is deemed to have accepted the Products. The risk of loss shall pass on to the Buyer upon delivery of Product.
5. Return Policy for Products
5.1
Buyer’s Product related complainant for refund or replacement will be processed in accordance with the LOTUS DAIRY REFUND & REPLACEMENT Policy available at https://www.lotusdairy.com/info/R&R / https://www.sunvillage.in/info/R&R and Buyer agrees to this R&R Policy. However, in the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the Buyer will not be eligible for refund or replacement.
5.2
Before accepting delivery of any Product, the Buyer shall reasonably ensure that the Product’s packaging is not damaged or tampered.
5.3
The return process of a Product may be subject to additional terms depending on the nature and category of the Product. Any such additional terms may be specified on the Website or be intimated by the LOTUS DAIRY at the time of purchase of the Product.
5.4
In the event the return of a Product is duly accepted by Seller, the value of such Product, as originally paid by Buyer during acceptance of Product, will either be refunded to Buyer either to the bank account provided by the Buyer for such refund, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. Lotus Dairy Products shall have the sole discretion to determine the mode of reversal from the above options.
5.5
Buyer agrees that if the returned Product is not accepted by us, then Lotus Dairy shall have the right to liquidate or sell those Products and give all the valid title, rights and interests including warranties and other collaterals and benefits associated with those Products (as the Buyer would have received from us) to any third party to whom those Products are sold.
Cancellation of transaction / orders
6.1
Cancellation by the Buyer: In case of requests for order cancellations, LOTUS DAIRY reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice. Buyer agrees not to dispute the decision made by LOTUS DAIRY and accept LOTUS DAIRY ‘s decision regarding the cancellation.
6.2
Set-off of any benefits availed by the Buyer: In case the Buyer has availed any benefit under any marketing or promotions provided by LOTUS DAIRY in relation to the Product for which the order has been cancelled by the Buyer or by the Seller, Buyer agrees and authorizes LOTUS DAIRY to recover such benefits from the or set-off the same from any refunds to the Buyer.
7. Governing Law
7.1
These Terms of Sale shall be governed in accordance with the laws of India without reference to conflict of law principles. You acknowledge that these Terms of Sale are solely for your benefit. It is not for the benefit of any other person, except for your successors and permitted assigns.
8. Disclaimer by LOTUS DAIRY
8.1
Lotus dairy’s role is that of an direct b2c seller in the form of an online marketplace and is limited to managing the website to exhibit, advertise, display, make available and offer to sell the products and to enable buyer to purchase the products so offered, and other incidental services to facilitate the transactions. Accordingly, the contract for sale of any of the products shall be a bipartite contract between buyer and lotus dairy. The title in the products and other rights and interest in the products shall directly pass to the lotus dairy.
8.2
These terms of sale shall not amend or modify any agreements, contracts, terms or policies between the buyer on one hand and lotus dairy on the other hand.
8.3
Lotus dairy makes no representations or warranties whatsoever about, and shall not be liable for, any third parties, their products including representations relating to merchantabiligy, fitness of a product or service for a particular purpose, and non-infringement of third party intellectual property rights. Any transactions that buyer may have with such third parties are at buyer’s own risk. The products shall be subject to lotus dairy’s terms and conditions for warranty, service and maintenance. Lotus dairy also does not accept any responsibility for the usage of the products by the buyer.
8.4
Lotus dairy specifically disclaims any liability with regard to any illegal, infringing, fake, duplicate, spurious, defective or counterfeit, refurbished, expired products purchased by buyer or during shiiping and lotus dairy shall not assume any liability if the product purchased or availed by buyer is not exactly as per specifications detailed in the purchase confirmation order.
8.5
Lotus Dairy is in no way responsible or liable for the offer for sale of the Product to the Buyer, its delivery, the warranty terms (if any) related to the Product and the return, refund or cancellation of purchase of any Products.
8.6
Lotus Dairy does not warrant that the sale price provided by us of the Product is accurate, proper and valid. Any error in the sale price shall be solely attributed to the error / mistake and not to Lotus Dairy. Prices, Product description and availability of the Product shall not be our responsibility.
8.7
We expressly acknowledges that if any sold Product is found defective then respective entity as decided by the internal investigation team of Lotus Dairy, will be responsible to Buyer for any claims that Buyer may have in relation to such defective Product and Lotus Dairy shall not in any manner be held liable for the same.
8.8
Lotus Dairy shall not assume any liability for the non-availability of the Product, delivery of the Product directly and the service for the Product where required.